Shipping and Delivery
Our shipping department can ship to any street addresses or P.O. Boxes within Canada.
Incorrect Shipping Addresses
During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error.
If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. Mello Hair Solution is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
If you realize after placing your order you have given the wrong address, please contact our Customer Service Center immediately via email at firstname.lastname@example.org
We ship our products Monday through Friday. All orders will be processed and shipped within 3 days (except holidays and weekends). Orders submitted on weekends, holiday weekends, or holidays will be processed on the next open business day. Please expect longer delivery times on holidays or long holiday weekends.
All orders, unless noted otherwise, will be shipped via Canada Post. We provide delivery confirmation on all orders. Delivery times will differ by district. It takes roughly 5 to 7 business days from the time your order leaves our processing center.
Lost or Stolen Packages
Mello Hair Solution cannot be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think you package has been misplaced contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Exchanges and Returns
Mello Hair Solution stands behind every product we offer. We know that although a large majority of consumers love our products, a few people may not feel the same.
You may return your order for any reason within 90 days of your purchase. To receive a refund of your purchase (less shipping and handling) we must physically receive the returned product/s postmarked or sent within the 90 day period. Only one return per household per year is accepted.
Step 1: Important! Email Customer Service First Before Returning Any Product
Please contact customer service via email at email@example.com to obtain a return authorization code. This will assist us in making sure your refund is credited to the correct account. Please do not return the product without this Return Authorization Code. Your Return Authorization code will be valid for 7 days. Credit will not be given product without a valid Return Authorization Code.
Step 2: Package Your Item for Return
To ensure your package arrives to us safely and undamaged please pack the item securely to prevent loss or damage. The return must include all opened and unopened bottles along with your Return Authorization Code.
Step 3: Label Your Package
Be sure to write the Return Authorization Code on the outside of your package and include the number inside your package as well.
Step 4: Method of Shipping
While you can use any shipping method you desire, we encourage you to protect yourself from loss or theft by insuring the return shipment and sending your package by some traceable method. Your return must be shipped within 7 days of receiving the Return Authorization Code. Save your receipt until your return is processed. We cannot issue a credit or refund for any item sent COD.
Returns must be addressed as follows:
Attn: Returns Dept.
Address will be provided with the return Authorization code.
Step 5: Receive Your Refund
Purchases will be refunded to your credit card company or PayPal account, as applicable, the day we process your return. It may take up to two billing cycles for the credit to appear on your monthly statement. Refunds are for complete purchase price of the items but do not include shipping and handling charges.
PLEASE ALLOW UP TO 2 WEEKS TO PROCESS YOUR RETURN AND UP TO 30 DAYS FOR REFUNDS. WE WILL ALWAYS DO OUR BEST TO PROCESS YOUR RETURN AND ISSUE YOUR REFUND AS QUICKLY AS POSSIBLE.
NOTICE: Returns without a return authorization code will not be accepted. If you have previously returned our products under this refund policy within the last year, any future requests for a refund within a year of the previous return(s) will not be honored.
90-day Promise - Our Money Back Guarantee
Every Mello Hair Solution product comes with an 90-day 100 percent money-back guarantee. Feel confident and secure buying from Mello Hair. If you're not completely satisfied with your results, we will refund your order for up to 90 Days, no questions asked. You read that right, you have a full three months to return under our risk-free offer, and that goes for products that are opened or unopened, used or unused.
For more details, please see our return policy above.
When we receive an order, we typically begin to process it as soon as possible, this makes it very difficult for us to make changes to an order. Orders can be cancelled within 24 hours of purchase. Also, once an order is placed, unfortunately products may not be changed. Once an order has shipped it can not be canceled and will only be refunded upon return of the products.
If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors made by the customer in the shipping address.
Products purchased prior to any promotional or sale dates may not be returned then, re-purchased at the reduced price. If you return the same product you've previously purchased within the last 90 days, then, return the higher priced item you will only be refunded the promotional or sale pricing.
Checking Your Order Status
When your order is shipped, we will send you shipment information and a confirmation email. Your order will be processed and shipped within 3 to 5 business days after you order (holidays not included). Your order should arrive within seven business days after shipment.
The email will also contain your tracking information. You can track your order at the shipping carrier's website. Please, give the carrier 48 hours to scan and update tracking information.